Return Policy

  1. Our product can be returned within 45 days from the actual date of purchase. Although the 45 day return policy cannot be availed on loose Solitaire Diamonds, that undergoes the Buy Back Policy.
  2. While return, the product needs to be in the same condition as when it was delivered along with the necessary documents related to the product, need to be produced.
  3. If the product is damaged, resized or altered it will not be availed in the return policy, buy back policy is applicable for the same. A variation of gold and diamond has to be borne fully by the customer.
  4. A NON-REFUNDABLE IF TORN tag will be attached to the product. Any damage to the tag, the product will not be availed in the return policy, for that our buy back policy will be applicable along with a deduction of 10% on your invoice.
  5. This policy is not applicable for products that are ordered with specific indications like customization, engraving and purchased using promotion code or by discount coupon.
  6. The exchange value for the products will be taken into consideration. A product exchanged for a value higher than the previous product the difference is expected to be paid by the customer. However if the value of the exchanged product is lower than the previously ordered, the difference shall be borne by our company.
  7. Incase you do not like any product or do not wish to buy any other in exchange, the amount will be credited to your "Solitaire Style Wallet" which will give you a benefit for easy purchases in the future.
  8. Our policy cannot be availed on International Orders.
  9. All our diamond products are GIA, GST, IGI certified. Incase, if you don’t produce the original certificate of the product, we will send the jewellery/solitaire to the Lab for recertification and the shipping along with the certification cost shall be borne by the customer. The certification cost of diamond jewellery is Rs. 500 and for Solitaire diamond is Rs. 3000.
  10. Refund request can be done by informing our customer care team via email or call. We will thereby collect the product from the provided shipping address and initiate the refund process immediately.